Formativ Health

  • Patient Access Representative - Call Center

    Job ID
    Employment Type
    Hours Per Week
    40 hours per week
  • Overview

    Handle Inbound and outbound calls for Health Care Facilities supported by Formativ Health. Assist individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.


    • Assists individuals in making appointments for various clinical services.
    • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
    • Obtains necessary demographic and insurance information and enters data into department computer system.
    • Verifies insurance coverage and other related data with third party carriers for scheduled appointments/procedures.
    • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
    • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
    • Facilitates appointment requests received through centralized online forum.
    • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
    • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
    • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
    • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
    • Performs related duties as required. (ADA Essential Functions)


    • High School Diploma or equivalent, required. Associates degree and/or 2-3 years’ recent experience in a healthcare setting or call center environment. Bachelor’s degree, preferred.
    • Prior related customer service experience preferred.
    • Working knowledge of computer applications and data entry skills required.

    Preferred Skills

    • Bi-lingual highly valued, as an additional skill.

    About Formativ Health

    At Formativ Health we believe in empowering physicians to focus on patient care. Through our partnership, hospitals and health systems are able to improve efficiency, increase revenue, and better focus on the health and satisfaction of the patients they treat.

    Formativ is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.



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