Formativ Health

  • Patient Access Representative - Call Center

    Job ID
    Employment Type
    Hours Per Week
    40 hours per week
  • Overview

    Handle Inbound and outbound calls for Health Care Facilities supported by Formativ Health. Assist individuals requesting information regarding patient services and programs. Fulfills customer needs, resolves issues and ensures customer satisfaction.


    • Assists individuals in making appointments for various clinical services.
    • Identifies specific patient needs to determine appropriate appointment type, location and urgency.
    • Obtains necessary demographic and insurance information and enters data into department computer system.
    • Verifies insurance coverage and other related data with third party carriers for scheduled appointments/procedures.
    • Determines if patient requires language interpretation, wheelchair and/or transportation accommodations and facilitates scheduling of services.
    • Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
    • Facilitates appointment requests received through centralized online forum.
    • Uses procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
    • Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.).
    • Documents customer inquiries, issues, transactions and other relevant information into department computer system.
    • Identifies unusual events or consistent problem areas and addresses with management. Suggests methods to simplify, enhance or update procedures.
    • Performs related duties as required. (ADA Essential Functions)


    • High School Diploma or equivalent, required. Associates degree and/or 2-3 years’ recent experience in a healthcare setting or call center environment. Bachelor’s degree, preferred.
    • Prior related customer service experience preferred.
    • Working knowledge of computer applications and data entry skills required.

    Preferred Skills

    • Bi-lingual highly valued, as an additional skill.

    About Formativ Health

     Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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